{
  "page": {
    "id": "bvpt91m5zy48",
    "name": "QliqSOFT",
    "url": "https://status.qliqsoft.com"
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  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
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  "components": [{"status":"operational","name":"Main Webpage","created_at":"2023-06-16T12:03:23.828-05:00","updated_at":"2025-12-17T06:00:21.218-06:00","position":1,"description":"www.qliqsoft.com","showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"3xsf18klpglr","group_id":null,"page_id":"bvpt91m5zy48"},{"status":"operational","name":"Admin Portal","created_at":"2023-06-16T12:09:01.729-05:00","updated_at":"2026-08-29T06:00:07.563-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"b7szk9ppxbhf","group_id":null,"page_id":"bvpt91m5zy48"},{"status":"operational","name":"Backend Services","created_at":"2023-06-23T09:23:52.149-05:00","updated_at":"2025-12-17T06:00:21.339-06:00","position":3,"description":"Operation was resumed normally when previous incident was closed.","showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"th5rjxm6m9fh","group_id":null,"page_id":"bvpt91m5zy48"},{"status":"operational","name":"Quincy","created_at":"2023-06-23T09:37:11.904-05:00","updated_at":"2023-06-23T09:37:27.421-05:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"m2ybdlt7zf2x","group_id":null,"page_id":"bvpt91m5zy48","components":["xtxz500b39fc","q7kmpyrttjnb","fzy3n3p4v3wx","wgh8zcbff0g2","djl1pmcsdlps","6wpphxk5ydg6"]},{"status":"operational","name":"QliqCHAT","created_at":"2023-06-23T09:38:17.158-05:00","updated_at":"2025-08-05T09:45:50.071-05:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"l2mfr434lgm4","group_id":null,"page_id":"bvpt91m5zy48","components":["bw3dgmkhwsx2"]},{"status":"operational","name":"QliqDirect","created_at":"2024-09-26T10:09:23.918-05:00","updated_at":"2024-09-26T11:49:35.278-05:00","position":6,"description":null,"showcase":true,"start_date":"2024-09-26T00:00:00.000-05:00","id":"j4gqk2d9drtx","group_id":null,"page_id":"bvpt91m5zy48"},{"status":"operational","name":"QliqSTOR","created_at":"2024-09-26T10:09:40.028-05:00","updated_at":"2025-05-24T06:00:21.273-05:00","position":7,"description":null,"showcase":true,"start_date":"2024-09-26T00:00:00.000-05:00","id":"1rs97z0fsz4y","group_id":null,"page_id":"bvpt91m5zy48"}],
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We will provide updates as necessary.","created_at":"2026-09-12T05:00:07.660-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T05:00:07.660-05:00","display_at":"2026-09-12T05:00:07.660-05:00","deliver_notifications":true,"tweet_id":null,"id":"xhj0y00xwmfn","incident_id":"5knjz9qctd02","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-12T04:00:11.573-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T04:00:11.573-05:00","display_at":"2026-09-12T04:00:11.573-05:00","deliver_notifications":true,"tweet_id":null,"id":"0jdb7dc5j9lr","incident_id":"5knjz9qctd02","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled release update on Saturday, September 12, 2026, at 5:00 AM Central Time for release-26.3.2.4 | QY.\n\nAffected modules: Quincy Video Visits / QuincyCHAT, Chat Widgets, Care Campaigns, and User Management.\n\nDuring this release, users may experience brief interruptions or delayed access to the affected modules. We will update this status once the release is complete.","created_at":"2026-09-11T11:46:48.526-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T11:46:48.526-05:00","display_at":"2026-09-11T11:46:48.526-05:00","deliver_notifications":true,"tweet_id":null,"id":"t3qxp2hxrntd","incident_id":"5knjz9qctd02","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"User Management API","created_at":"2023-06-23T09:48:05.220-05:00","updated_at":"2026-09-12T06:00:09.093-05:00","position":6,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"6wpphxk5ydg6","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Release-26.3.2.2 | QY","status":"completed","created_at":"2026-09-03T13:22:46.391-05:00","updated_at":"2026-09-04T06:00:09.377-05:00","monitoring_at":null,"resolved_at":"2026-09-04T06:00:09.136-05:00","impact":"maintenance","shortlink":"https://stspg.io/n2jkbpzs52pb","scheduled_for":"2026-09-04T05:00:00.000-05:00","scheduled_until":"2026-09-04T06:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-04T04:00:07.440-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-03T13:22:46.376-05:00","reminder_intervals":null,"id":"7nnlt9gshqfy","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-04T06:00:09.136-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T06:00:09.136-05:00","display_at":"2026-09-04T06:00:09.136-05:00","deliver_notifications":true,"tweet_id":null,"id":"tfhz3ntbqv4q","incident_id":"7nnlt9gshqfy","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-04T05:00:07.375-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T05:00:07.375-05:00","display_at":"2026-09-04T05:00:07.375-05:00","deliver_notifications":true,"tweet_id":null,"id":"dx5bfpjr9ts3","incident_id":"7nnlt9gshqfy","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-04T04:00:07.281-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T04:00:07.281-05:00","display_at":"2026-09-04T04:00:07.281-05:00","deliver_notifications":true,"tweet_id":null,"id":"sd4d6gwhrq5h","incident_id":"7nnlt9gshqfy","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-09-03T13:23:05.115-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T13:23:05.115-05:00","display_at":"2026-09-03T13:23:05.115-05:00","deliver_notifications":true,"tweet_id":null,"id":"pw1nwtpknl71","incident_id":"7nnlt9gshqfy","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We will be performing a scheduled release update on Friday, September 4, 2026, at 5:00 AM Central Time for release-26.3.2.2.\n\nAffected modules: Quincy Video Visits / QuincyCHAT, Chat Widgets, Chatbots, and Quincy Forms.\n\nDuring this release, users may experience brief interruptions or delayed access to the affected modules. We will update this status once the release is complete.","created_at":"2026-09-03T13:22:46.463-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T13:22:56.842-05:00","display_at":"2026-09-03T13:22:46.463-05:00","deliver_notifications":true,"tweet_id":null,"id":"0g5v6dcv48zv","incident_id":"7nnlt9gshqfy","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Quincy API","created_at":"2023-06-23T09:47:44.050-05:00","updated_at":"2026-09-04T06:00:08.392-05:00","position":5,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"djl1pmcsdlps","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Release-26.3.2","status":"completed","created_at":"2026-08-28T13:21:11.483-05:00","updated_at":"2026-08-29T06:00:08.085-05:00","monitoring_at":null,"resolved_at":"2026-08-29T06:00:08.002-05:00","impact":"maintenance","shortlink":"https://stspg.io/n8rk875sr1qr","scheduled_for":"2026-08-29T05:00:00.000-05:00","scheduled_until":"2026-08-29T06:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-29T04:01:05.775-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-28T13:21:11.460-05:00","reminder_intervals":null,"id":"9czb82ntffrk","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-29T06:00:08.002-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T06:00:08.002-05:00","display_at":"2026-08-29T06:00:08.002-05:00","deliver_notifications":true,"tweet_id":null,"id":"ygm7dxx81hck","incident_id":"9czb82ntffrk","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"under_maintenance","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-29T05:00:08.595-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T05:00:08.595-05:00","display_at":"2026-08-29T05:00:08.595-05:00","deliver_notifications":true,"tweet_id":null,"id":"l4kd47t36rwr","incident_id":"9czb82ntffrk","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"under_maintenance"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-29T04:01:00.416-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T04:01:00.416-05:00","display_at":"2026-08-29T04:01:00.416-05:00","deliver_notifications":true,"tweet_id":null,"id":"6cvbpqycl17h","incident_id":"9czb82ntffrk","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled release update on Saturday, August 29, 2026, at 5:00 AM Central Time for release-26.3.2.\n\nAffected modules: Quincy Video Visits / QuincyCHAT, Chat Widgets, Quincy Sign, Quincy Forms, Care Campaigns, and Admin Reporting and User Management.\n\nDuring this release, users may experience brief interruptions or delayed access to the affected modules. We will update this status once the release is complete.","created_at":"2026-08-28T13:21:11.572-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T13:21:11.572-05:00","display_at":"2026-08-28T13:21:11.572-05:00","deliver_notifications":true,"tweet_id":null,"id":"40znwd6m32nl","incident_id":"9czb82ntffrk","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Portal","created_at":"2023-06-16T12:09:01.729-05:00","updated_at":"2026-08-29T06:00:07.563-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"b7szk9ppxbhf","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Quincy API","created_at":"2023-06-23T09:47:44.050-05:00","updated_at":"2026-09-04T06:00:08.392-05:00","position":5,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"djl1pmcsdlps","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"User Management API","created_at":"2023-06-23T09:48:05.220-05:00","updated_at":"2026-09-12T06:00:09.093-05:00","position":6,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"6wpphxk5ydg6","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Release-26.3.1","status":"completed","created_at":"2026-07-31T06:03:05.784-05:00","updated_at":"2026-07-31T07:15:07.504-05:00","monitoring_at":null,"resolved_at":"2026-07-31T07:15:07.472-05:00","impact":"maintenance","shortlink":"https://stspg.io/94c50s4mzpb9","scheduled_for":"2026-07-31T06:15:00.000-05:00","scheduled_until":"2026-07-31T07:15:00.000-05:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-31T06:03:05.763-05:00","reminder_intervals":null,"id":"4tz2hq39s9wp","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-31T07:15:07.472-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T07:15:07.472-05:00","display_at":"2026-07-31T07:15:07.472-05:00","deliver_notifications":true,"tweet_id":null,"id":"ym98pb3904cq","incident_id":"4tz2hq39s9wp","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"under_maintenance","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-31T06:15:07.441-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T06:15:07.441-05:00","display_at":"2026-07-31T06:15:07.441-05:00","deliver_notifications":true,"tweet_id":null,"id":"3ds4t0dyn3kx","incident_id":"4tz2hq39s9wp","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"under_maintenance"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be performing a scheduled release update on Friday, July 31, 2026, at 6:15 AM Central Time for release-26.3.1.\n\nAffected modules: Quincy Video Visits / QuincyCHAT, Chatbots, Chat Widgets, Quick Sign, Quick Forms, Care Campaigns, and Admin Reporting and User Management.\n\nDuring this release, users may experience brief interruptions or delayed access to the affected modules. We will update this status once the release is complete.","created_at":"2026-07-31T06:03:05.864-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T06:03:05.864-05:00","display_at":"2026-07-31T06:03:05.864-05:00","deliver_notifications":true,"tweet_id":null,"id":"0vh5xx21ddz3","incident_id":"4tz2hq39s9wp","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Secure Messaging","created_at":"2023-06-23T09:38:17.181-05:00","updated_at":"2026-07-31T07:15:07.333-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"bw3dgmkhwsx2","page_id":"bvpt91m5zy48","group_id":"l2mfr434lgm4"},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Quincy API","created_at":"2023-06-23T09:47:44.050-05:00","updated_at":"2026-09-04T06:00:08.392-05:00","position":5,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"djl1pmcsdlps","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Scheduled Release – release-26.2.2","status":"completed","created_at":"2026-06-18T22:59:46.950-05:00","updated_at":"2026-06-19T06:00:07.861-05:00","monitoring_at":null,"resolved_at":"2026-06-19T06:00:07.806-05:00","impact":"maintenance","shortlink":"https://stspg.io/rx45srwt7t8j","scheduled_for":"2026-06-19T05:00:00.000-05:00","scheduled_until":"2026-06-19T06:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-19T04:00:10.041-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-18T22:59:46.912-05:00","reminder_intervals":null,"id":"plz61n6bdzcj","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-19T06:00:07.806-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T06:00:07.806-05:00","display_at":"2026-06-19T06:00:07.806-05:00","deliver_notifications":true,"tweet_id":null,"id":"myg9p6pysxvj","incident_id":"plz61n6bdzcj","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-19T05:00:07.771-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T05:00:07.771-05:00","display_at":"2026-06-19T05:00:07.771-05:00","deliver_notifications":true,"tweet_id":null,"id":"hhqzjzls6b70","incident_id":"plz61n6bdzcj","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-19T04:00:09.799-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T04:00:09.799-05:00","display_at":"2026-06-19T04:00:09.799-05:00","deliver_notifications":true,"tweet_id":null,"id":"93rlnwhnrw51","incident_id":"plz61n6bdzcj","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a scheduled release update on Friday, June 19, 2026, at 5:00 AM Central Time for release-26.2.2.\n\nAffected modules: Quincy Video Visits / QuincyCHAT, Chatbots, Chat Widgets, Quick Sign, Quick Forms, Care Campaigns, and Admin Reporting and User Management.\n\nDuring this release, users may experience brief interruptions or delayed access to the affected modules. We will update this status once the release is complete.","created_at":"2026-06-18T22:59:47.112-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T22:59:47.112-05:00","display_at":"2026-06-18T22:59:47.112-05:00","deliver_notifications":true,"tweet_id":null,"id":"33lybg2yr090","incident_id":"plz61n6bdzcj","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Admin Portal","created_at":"2023-06-16T12:09:01.729-05:00","updated_at":"2026-08-29T06:00:07.563-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"b7szk9ppxbhf","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"User Management API","created_at":"2023-06-23T09:48:05.220-05:00","updated_at":"2026-09-12T06:00:09.093-05:00","position":6,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"6wpphxk5ydg6","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Release Deployment (v26.2.1)","status":"completed","created_at":"2026-05-21T09:16:40.642-05:00","updated_at":"2026-05-22T06:00:09.613-05:00","monitoring_at":null,"resolved_at":"2026-05-22T06:00:09.573-05:00","impact":"maintenance","shortlink":"https://stspg.io/jdrr9yffcqcv","scheduled_for":"2026-05-22T05:00:00.000-05:00","scheduled_until":"2026-05-22T06:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-05-22T04:00:09.503-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-21T09:16:40.627-05:00","reminder_intervals":null,"id":"wbkvwj21hq55","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-05-22T06:00:09.573-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T06:00:09.573-05:00","display_at":"2026-05-22T06:00:09.573-05:00","deliver_notifications":true,"tweet_id":null,"id":"yk97vgvlc9vj","incident_id":"wbkvwj21hq55","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-05-22T05:00:07.319-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T05:00:07.319-05:00","display_at":"2026-05-22T05:00:07.319-05:00","deliver_notifications":true,"tweet_id":null,"id":"t8jvl8vx1cc2","incident_id":"wbkvwj21hq55","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-05-22T04:00:09.215-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T04:00:09.215-05:00","display_at":"2026-05-22T04:00:09.215-05:00","deliver_notifications":true,"tweet_id":null,"id":"4n0txlwhq0r8","incident_id":"wbkvwj21hq55","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"When: Friday, May 22, 2026, from 5:00 AM–6:00 AM CT\n\nMaintenance Impact:\n\nQuincy: Video Visits / QuincyCHAT, Chatbots, Chat Widgets, Quick Sign, Quick Forms, Care Campaigns\n\nAdmin Features: Reporting, User Management\n\nMaintenance Purpose:\nWe are deploying Release 26.2.1 with new features, improvements, and bug fixes across Quincy, QliqCHAT, and Admin features. Highlights include Quick Todos and Quick Tasks, role-based scheduled assignment for Chat Widgets, video support for Chat Widget launcher and splash screens, Care Campaign escalation workflows, Special Days messaging, Campaign Analytics Checkpoints, Quick Forms webhook and scoring updates, and reporting improvements.\n\nIf you have any questions or need assistance, please contact our support team.\n\nThank you,\nThe QliqSOFT Team","created_at":"2026-05-21T09:16:40.702-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T09:16:40.702-05:00","display_at":"2026-05-21T09:16:40.702-05:00","deliver_notifications":true,"tweet_id":null,"id":"72t2s93q63n2","incident_id":"wbkvwj21hq55","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Secure Messaging","created_at":"2023-06-23T09:38:17.181-05:00","updated_at":"2026-07-31T07:15:07.333-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"bw3dgmkhwsx2","page_id":"bvpt91m5zy48","group_id":"l2mfr434lgm4"},{"status":"operational","name":"Admin Portal","created_at":"2023-06-16T12:09:01.729-05:00","updated_at":"2026-08-29T06:00:07.563-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"b7szk9ppxbhf","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"RCA: Service Interruption – Database Transition Issue","status":"resolved","created_at":"2026-04-26T17:00:00.000-05:00","updated_at":"2026-04-27T10:48:50.303-05:00","monitoring_at":null,"resolved_at":"2026-04-26T17:00:00.000-05:00","impact":"none","shortlink":"https://stspg.io/506ckrty47r3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-27T10:45:35.684-05:00","reminder_intervals":null,"id":"9tysdxjzvgb4","page_id":"bvpt91m5zy48","incident_updates":[{"status":"resolved","body":"We experienced messaging delays along with inconsistencies in message status updates within the application. Some messages were not reflecting their correct delivery or read status in real time, and users may have also observed slower-than-normal message processing and updates across conversations.","created_at":"2026-04-27T10:45:35.739-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-27T10:45:35.739-05:00","display_at":"2026-04-26T17:00:00.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"7ft0j7b8zw9t","incident_id":"9tysdxjzvgb4","custom_tweet":null,"affected_components":null}],"postmortem_body":"**Summary:**  \nA service interruption occurred due to a database transition that resulted in some application nodes referencing an outdated database instance.\n\n**Root Cause:**  \nDuring a database switchover, not all application nodes updated to the new database endpoint, leading to temporary inconsistencies in service behavior.\n\n**Resolution:**  \nAll affected nodes were restarted and reconnected to the correct database instance, resolving the issue at approximately **3:30 AM CST**.\n\n**Current Status:**  \nAll systems are operating normally. We are continuing to monitor to ensure stability.","postmortem_body_last_updated_at":"2026-04-27T10:48:50.285-05:00","postmortem_ignored":false,"postmortem_published_at":"2026-04-27T10:48:50.285-05:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Maintenance / Release Deployment (v26.1.1)","status":"completed","created_at":"2026-02-04T20:51:32.419-06:00","updated_at":"2026-02-05T06:00:21.632-06:00","monitoring_at":null,"resolved_at":"2026-02-05T06:00:21.607-06:00","impact":"maintenance","shortlink":"https://stspg.io/4yk8bfxt620b","scheduled_for":"2026-02-05T05:00:00.000-06:00","scheduled_until":"2026-02-05T06:00:00.000-06:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-02-05T04:00:23.403-06:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-04T20:51:32.402-06:00","reminder_intervals":null,"id":"szfdp1jyq33f","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-02-05T06:00:21.607-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-05T06:00:21.607-06:00","display_at":"2026-02-05T06:00:21.607-06:00","deliver_notifications":true,"tweet_id":null,"id":"h7k8hhmlqvk1","incident_id":"szfdp1jyq33f","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"under_maintenance","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-02-05T05:00:22.067-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-05T05:00:22.067-06:00","display_at":"2026-02-05T05:00:22.067-06:00","deliver_notifications":true,"tweet_id":null,"id":"t09h12zs8wr7","incident_id":"szfdp1jyq33f","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"under_maintenance"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-02-05T04:00:22.889-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-05T04:00:22.889-06:00","display_at":"2026-02-05T04:00:22.889-06:00","deliver_notifications":true,"tweet_id":null,"id":"d3qmtfq3z5mg","incident_id":"szfdp1jyq33f","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"When: Thursday, February 5, 2026 at 5:00 AM CST\n\nMaintenance Impact:\n\nQuincy: Video Visits / QuincyCHAT, Chatbots, Chat Widgets, Quick Sign, Quick Forms, Care Campaigns\n\nQliqCHAT: Desktop App, Mobile App, Visit Path\n\nAdmin Features: Bug fixes, Integrations \u0026 APIs, Reporting, User Management\n\nMaintenance Purpose:\nWe are deploying Release 26.1.1 with new features, improvements, and bug fixes.\n\nIf you have any questions or need assistance, please contact our support team.\n\nThank you,\n\nThe QliqSOFT Team","created_at":"2026-02-04T20:51:32.488-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-04T20:51:32.488-06:00","display_at":"2026-02-04T20:51:32.488-06:00","deliver_notifications":true,"tweet_id":null,"id":"5mynkc8g83gp","incident_id":"szfdp1jyq33f","custom_tweet":null,"affected_components":[{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Secure Messaging","created_at":"2023-06-23T09:38:17.181-05:00","updated_at":"2026-07-31T07:15:07.333-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"bw3dgmkhwsx2","page_id":"bvpt91m5zy48","group_id":"l2mfr434lgm4"},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Quincy API","created_at":"2023-06-23T09:47:44.050-05:00","updated_at":"2026-09-04T06:00:08.392-05:00","position":5,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"djl1pmcsdlps","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Scheduled Maintenance / Release Deployment (v25.4.2)","status":"completed","created_at":"2025-12-16T15:23:41.185-06:00","updated_at":"2025-12-17T06:00:21.439-06:00","monitoring_at":null,"resolved_at":"2025-12-17T06:00:21.418-06:00","impact":"maintenance","shortlink":"https://stspg.io/jvm98648gtbx","scheduled_for":"2025-12-17T05:00:00.000-06:00","scheduled_until":"2025-12-17T06:00:00.000-06:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-12-17T04:00:26.076-06:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-12-16T15:23:41.169-06:00","reminder_intervals":null,"id":"7cd8jmqftz17","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-12-17T06:00:21.418-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-17T06:00:21.418-06:00","display_at":"2025-12-17T06:00:21.418-06:00","deliver_notifications":true,"tweet_id":null,"id":"08w5fm2pp3cx","incident_id":"7cd8jmqftz17","custom_tweet":null,"affected_components":[{"code":"3xsf18klpglr","name":"Main Webpage","old_status":"under_maintenance","new_status":"operational"},{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"th5rjxm6m9fh","name":"Backend Services","old_status":"under_maintenance","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"under_maintenance","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-12-17T05:00:23.842-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-17T05:00:23.842-06:00","display_at":"2025-12-17T05:00:23.842-06:00","deliver_notifications":true,"tweet_id":null,"id":"qw1hzlsd0zc7","incident_id":"7cd8jmqftz17","custom_tweet":null,"affected_components":[{"code":"3xsf18klpglr","name":"Main Webpage","old_status":"operational","new_status":"under_maintenance"},{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"th5rjxm6m9fh","name":"Backend Services","old_status":"operational","new_status":"under_maintenance"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"under_maintenance"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-12-17T04:00:25.937-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-17T04:00:25.937-06:00","display_at":"2025-12-17T04:00:25.937-06:00","deliver_notifications":true,"tweet_id":null,"id":"mq4gvlpz3s50","incident_id":"7cd8jmqftz17","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"When: Wednesday, December 17, 2025 at 5:00 AM CST\n\nMaintenance Impact:\nDuring this maintenance window, the following products and features may experience intermittent availability or reduced functionality:\n\nQuincy: Video Visits / QuincyCHAT, Chatbots, Chat Widgets, Quick Sign, Quick Forms, Care Campaigns, FAQs\n\nQliqCHAT: Desktop App, Mobile App, OnCall Scheduling, Visit Path, Fill \u0026 Sign, Qliq-Assisted Calling\n\nAdmin Features: Bug fixes, Integrations \u0026 APIs, Reporting, User Management\n\nMaintenance Purpose:\nWe are deploying Release 25.4.2 with new features, improvements, and bug fixes, including real-time text translation in QuincyCHAT, Opt-In Plus for Chat Widgets, new Quick Forms capabilities (including HbA1c field + exports), OIDC/SSO updates, and Visit Path improvements.\n\nWe appreciate your patience during this scheduled maintenance window. If you have any questions or need assistance, please contact our support team.\n\nThank you,\n\nThe QliqSOFT Team","created_at":"2025-12-16T15:23:41.246-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-16T15:23:41.246-06:00","display_at":"2025-12-16T15:23:41.246-06:00","deliver_notifications":true,"tweet_id":null,"id":"p2nv72v4bbzy","incident_id":"7cd8jmqftz17","custom_tweet":null,"affected_components":[{"code":"3xsf18klpglr","name":"Main Webpage","old_status":"operational","new_status":"operational"},{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"operational"},{"code":"th5rjxm6m9fh","name":"Backend Services","old_status":"operational","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Main Webpage","created_at":"2023-06-16T12:03:23.828-05:00","updated_at":"2025-12-17T06:00:21.218-06:00","position":1,"description":"www.qliqsoft.com","showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"3xsf18klpglr","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Secure Messaging","created_at":"2023-06-23T09:38:17.181-05:00","updated_at":"2026-07-31T07:15:07.333-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"bw3dgmkhwsx2","page_id":"bvpt91m5zy48","group_id":"l2mfr434lgm4"},{"status":"operational","name":"Admin Portal","created_at":"2023-06-16T12:09:01.729-05:00","updated_at":"2026-08-29T06:00:07.563-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"b7szk9ppxbhf","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Backend Services","created_at":"2023-06-23T09:23:52.149-05:00","updated_at":"2025-12-17T06:00:21.339-06:00","position":3,"description":"Operation was resumed normally when previous incident was closed.","showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"th5rjxm6m9fh","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Quincy API","created_at":"2023-06-23T09:47:44.050-05:00","updated_at":"2026-09-04T06:00:08.392-05:00","position":5,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"djl1pmcsdlps","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]},{"name":"Production Release Notification","status":"completed","created_at":"2025-10-29T16:56:14.048-05:00","updated_at":"2025-10-30T06:00:24.880-05:00","monitoring_at":null,"resolved_at":"2025-10-30T06:00:24.853-05:00","impact":"maintenance","shortlink":"https://stspg.io/7k1gnh6wrpss","scheduled_for":"2025-10-30T05:00:00.000-05:00","scheduled_until":"2025-10-30T06:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-10-30T04:00:44.577-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-10-29T16:56:14.031-05:00","reminder_intervals":null,"id":"ykkyrbtm26br","page_id":"bvpt91m5zy48","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-10-30T06:00:24.853-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T06:00:24.853-05:00","display_at":"2025-10-30T06:00:24.853-05:00","deliver_notifications":true,"tweet_id":null,"id":"3lkprbm0bmch","incident_id":"ykkyrbtm26br","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"under_maintenance","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"under_maintenance","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"under_maintenance","new_status":"operational"},{"code":"wgh8zcbff0g2","name":"Quincy - Secure Messaging API","old_status":"under_maintenance","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"under_maintenance","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"under_maintenance","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-10-30T05:00:23.415-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T05:00:23.415-05:00","display_at":"2025-10-30T05:00:23.415-05:00","deliver_notifications":true,"tweet_id":null,"id":"bk9dyfkpfyd6","incident_id":"ykkyrbtm26br","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"under_maintenance"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"under_maintenance"},{"code":"wgh8zcbff0g2","name":"Quincy - Secure Messaging API","old_status":"operational","new_status":"under_maintenance"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"under_maintenance"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"under_maintenance"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-10-30T04:00:44.482-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T04:00:44.482-05:00","display_at":"2025-10-30T04:00:44.482-05:00","deliver_notifications":true,"tweet_id":null,"id":"czttl5dtvsfr","incident_id":"ykkyrbtm26br","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Thursday, October 30, 2025 at 5:00 a.m. Central Daylight Time, we’ll perform a production release of the Quincy web application. The maintenance window is up to 60 minutes.\n\nWhat’s affected: Video Visits, Quincy Chat, Chatbots, Chat Widgets, Quick Sign, Quick Forms, Care Campaigns, FAQs, User Profile, Reporting, User Management, and Visit Path, and the QliqChat desktop \u0026 mobile applications.\n\nWhat you might see: brief interruptions and short periods where sign-in or features are unavailable. Most sessions will auto-recover.\n\nWhy: to deliver new features, enhancements, and bug fixes that improve functionality and address known issues.\n\nWe’ll be monitoring closely and will post an update when maintenance is complete. No action is required.","created_at":"2025-10-29T16:56:14.112-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T16:56:14.112-05:00","display_at":"2025-10-29T16:56:14.112-05:00","deliver_notifications":true,"tweet_id":null,"id":"ftnvrjkcz7p9","incident_id":"ykkyrbtm26br","custom_tweet":null,"affected_components":[{"code":"b7szk9ppxbhf","name":"Admin Portal","old_status":"operational","new_status":"operational"},{"code":"xtxz500b39fc","name":"Quincy - Quincy Chat Bots","old_status":"operational","new_status":"operational"},{"code":"q7kmpyrttjnb","name":"Quincy - Care Campaigns","old_status":"operational","new_status":"operational"},{"code":"fzy3n3p4v3wx","name":"Quincy - Patient Chat","old_status":"operational","new_status":"operational"},{"code":"wgh8zcbff0g2","name":"Quincy - Secure Messaging API","old_status":"operational","new_status":"operational"},{"code":"djl1pmcsdlps","name":"Quincy - Quincy API","old_status":"operational","new_status":"operational"},{"code":"6wpphxk5ydg6","name":"Quincy - User Management API","old_status":"operational","new_status":"operational"},{"code":"bw3dgmkhwsx2","name":"QliqCHAT - Secure Messaging","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Quincy Chat Bots","created_at":"2023-06-23T09:37:11.924-05:00","updated_at":"2026-09-12T06:00:08.420-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"xtxz500b39fc","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Secure Messaging","created_at":"2023-06-23T09:38:17.181-05:00","updated_at":"2026-07-31T07:15:07.333-05:00","position":1,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"bw3dgmkhwsx2","page_id":"bvpt91m5zy48","group_id":"l2mfr434lgm4"},{"status":"operational","name":"Admin Portal","created_at":"2023-06-16T12:09:01.729-05:00","updated_at":"2026-08-29T06:00:07.563-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-15T00:00:00.000-05:00","id":"b7szk9ppxbhf","page_id":"bvpt91m5zy48","group_id":null},{"status":"operational","name":"Care Campaigns","created_at":"2023-06-23T09:43:26.224-05:00","updated_at":"2026-09-12T06:00:08.780-05:00","position":2,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"q7kmpyrttjnb","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Patient Chat","created_at":"2023-06-23T09:43:42.582-05:00","updated_at":"2026-09-12T06:00:08.897-05:00","position":3,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"fzy3n3p4v3wx","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Secure Messaging API","created_at":"2023-06-23T09:47:27.014-05:00","updated_at":"2025-10-30T06:00:24.716-05:00","position":4,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"wgh8zcbff0g2","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"Quincy API","created_at":"2023-06-23T09:47:44.050-05:00","updated_at":"2026-09-04T06:00:08.392-05:00","position":5,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"djl1pmcsdlps","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"},{"status":"operational","name":"User Management API","created_at":"2023-06-23T09:48:05.220-05:00","updated_at":"2026-09-12T06:00:09.093-05:00","position":6,"description":null,"showcase":false,"start_date":"2023-06-23T00:00:00.000-05:00","id":"6wpphxk5ydg6","page_id":"bvpt91m5zy48","group_id":"m2ybdlt7zf2x"}]}]
}